Once an order is placed, it will undergo a confirmation process, including customization, quality check, and packing. This processing time typically takes between 1-3 business days.

Delivery times vary by country. Please see below for approximate shipping times:

• Germany, France: 7-12 business days
• Switzerland, Belgium: 9-14 business days
• Austria, Spain, Netherlands: 7-16 business days
• Italy, Greece: 12-20 business days

Please note that these shipping times exclude any customs and duty delays. Delays may occur during busy periods such as Christmas, Black Friday, or Valentine’s Day.

We are thrilled to extend free shipping to every customer! Enjoy the absence of any shipping fees. Every purchase benefits from complimentary DHL/Hermes/DPD shipping, complete with tracking, guaranteeing a smooth shopping experience and the timely delivery of the products you love.

In the unfortunate event of a lost package, we can only offer a refund to the customer.

You can modify or cancel your order within one hour of placement. After this one-hour window, we regret that changes or cancellations cannot be accommodated. To cancel, please reach out to our customer support or directly cancel the order via your account page, if you have registered an account with us.

The prices displayed include VAT, representing the final amount you'll pay. While customers are responsible for the regular costs of return shipping, we are pleased to offer free shipping on all orders. Enjoy our complimentary DHL/Hermes/DPD shipping with tracking on all purchases, without any extra shipping fees.

We accept PayPal, Apple Pay, Google Pay, Stripe, Maestro, MasterCard, Visa, Giropay, American Express, Bank Transfer, Diners Club, and Sofort.

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item for a full refund. Please note that the customer is responsible for covering the return shipping costs.

To start a return, please contact us at [email protected]. Once your return request is approved, we will send you a return slip and detailed instructions on how to send your package back.

To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with a return label, and in its original packaging (recommended).

If you receive a damaged or defective item, please contact us immediately so we can evaluate and fix the problem.

Certain items cannot be returned, such as perishable goods, custom-made items, personal care items, hazardous materials, flammable liquids or gases, clearance items, or gift cards. Please contact us if you have any questions about your specific item.

To exchange an item, return the item you have, and if the return is accepted, make a separate purchase for the new item.

Once we receive and review your return, we will notify you about the approval of the refund. If approved, the refund will be processed through your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Customers are responsible for the shipping costs associated with the return shipment.

For any questions concerning our return policy, please contact us at [email protected].

To monitor your order's progress, please visit the shipment tracking page found in the footer or click the provided button in the email we sent you.

To track your order, you'll require your order ID number and billing email. You can find this information in the email we sent you.

This information can be found on your receipt and in the confirmation email you should have received after placing your order.

On the shipment tracking page, enter your order ID number and billing email in the designated box and click the "Track" button to view your order's progress.

If you haven't received a confirmation email, please check your spam or junk folder. If you still can't locate the email, contact our customer service for assistance.