Shipping Policy
Processing Time (1-3 business days)
Once an order is placed, it will undergo a confirmation process, which may include customization, quality check, and packing. This processing time typically takes between 1-3 business days.
Delivery Time (varies by country)
After the processing time, the package will be picked up from our international shipping center and delivered to the destination within the following timeframes:
- Germany, France: 7-12 business days*
- Switzerland, Belgium: 9-14 business days*
- Austria, Spain, Netherlands: 7-16 business days*
- Italy, Greece: 12-20 business days*
*Please note that these shipping times exclude any customs and duty delays. Delays may occur during busy periods such as Christmas, Black Friday, or Valentine’s Day.
Shipping Costs
We are delighted to offer free shipping for all our customers! We provide complimentary DHL/Hermes/DPD shipping with tracking for all purchases, ensuring a hassle-free shopping experience and convenient delivery of your favorite products.
Lost Packages
In the unfortunate event of a lost package, we can only offer a refund to the customer.
Order Changes and Cancellations
If you need to change or cancel an order, please be aware that you can only do so within one hour of placing the order. After this time, changes or cancellations will not be accepted.